Worklific Service Terms

Provider and scope

Worklific is a trade name of AMURA VENTURES, S.L.U., NIF B67681650, C/ Joan Ripoll Trobat 34, 2º A, 07013 Palma, Spain, registered in the Registro Mercantil de Palma, Tomo 2923, Folio 88, Sección 8, Hoja PM-92384 ("Worklific", "we", or "us"). Legal and privacy contact: hello@worklific.com. Billing contact: billing@hustlegotreal.com.

The service is available to customers in countries where Worklific and Stripe make checkout available. A person purchasing for an organisation confirms that they have authority to bind it. Mandatory consumer protections in the customer's country continue to apply and take priority over any conflicting provision in these terms.

Service and dependencies

Worklific provides hosted AI employees, workspaces, task execution, communications, integrations, and related administration. The service depends on third-party infrastructure, storage, payment, email, connectivity, and model providers. Features may be unavailable during provider outages, maintenance, safety incidents, or when the manually managed service capacity is full. We may change or discontinue non-material features, but will not reduce a paid entitlement during its current billing period.

Price, entitlement, renewal, and cancellation

Each active AI employee costs EUR 9.99 per month before any tax that Stripe shows at checkout, unless Stripe states that tax is included. Each billed employee adds 100,000 model tokens to a workspace-wide pool for that billing period. The pool resets at the start of each Stripe billing period, is used across the customer's active AI employees, and does not roll over. Separately purchased credit packs are consumed after included tokens and expire only if the pack terms shown at purchase say so.

Subscriptions start when Stripe confirms payment, renew automatically each month, and bill the number of active AI employees recorded for the service period. Creating or restoring an employee may increase the billed quantity and deleting one may reduce it. Stripe may apply prorations. Cancellation takes effect at the end of the current paid period. Customers can cancel from their account or by contacting billing support. Subscription charges and credit packs are not refundable or prorated except where mandatory law requires otherwise. We will give at least 30 days' notice of a price increase, which applies no earlier than the next renewal after that notice.

Consumers who enter a distance contract may have a statutory right to withdraw within 14 days of the contract date. To exercise it, email hello@worklific.com with an unambiguous request and enough information to identify the purchase. If a consumer asks us to start the service during that period and then withdraws, mandatory law may allow us to charge a proportionate amount for service already supplied. Nothing in these terms limits a mandatory refund, conformity, or withdrawal right.

Customer responsibilities and acceptable use

The customer is responsible for its users, instructions, connected accounts, credentials, input data, and lawful use of outputs. It must keep access credentials secure, obtain the rights and notices required for personal or third-party data, review outputs before relying on them, and comply with applicable law. The customer must not use the service to violate rights, distribute malware, evade safeguards, gain unauthorized access, conduct illegal surveillance, or create a material risk to people, systems, or the service. Special-category personal data should not be submitted unless the customer has a lawful basis and has agreed appropriate safeguards with us.

Data protection, confidentiality, and intellectual property

The Privacy Notice explains when Worklific acts as controller. For workspace and task data that we process on the customer's instructions, the Data Processing Agreement version dpa-2026-08-04-v1 forms part of these terms.

Each party keeps the other's non-public information confidential and uses it only to perform this agreement, subject to disclosures required by law and disclosures to bound subprocessors. Each party retains its pre-existing intellectual property. The customer retains its rights in its inputs and, as between the parties and to the extent permitted by law, owns generated outputs. Worklific retains the service, software, documentation, operational data, and aggregated or de-identified analytics. Outputs may be inaccurate, incomplete, or similar to outputs provided to others and do not replace professional advice.

Suspension and termination

We may suspend affected access when payment is overdue, use breaches these terms, capacity is unavailable, or suspension is reasonably necessary to protect customers, providers, or the service. Where practicable, we will notify the customer and limit the suspension. Either party may terminate for a material breach not cured within 15 days after written notice, or immediately for an incurable breach, insolvency, or unlawful use. On termination or expiry, access ends and data is handled under the Privacy Notice and DPA. Billing, confidentiality, liability, and provisions that by nature should survive will survive.

Availability, warranties, and liability

The service is provided with reasonable skill and care, but without a service-level guarantee unless separately agreed in writing. To the maximum extent permitted by law, we do not warrant uninterrupted operation or the accuracy or fitness of AI output. Neither party is liable for indirect, consequential, special, or lost-profit damages. Each party's aggregate liability arising from the service is limited to the fees paid or payable by the customer during the 12 months before the event giving rise to liability. These limits do not apply to fraud, wilful misconduct, confidentiality breaches, infringement, payment obligations, or liability that cannot lawfully be limited.

General

Notices may be sent to the account email or the contacts above. The customer may not assign the agreement without our consent, except that a business customer may assign it with a transfer of substantially all of its business. We may assign it as part of a reorganization or sale of the service. If a provision is unenforceable, the remainder continues. These terms, the Privacy Notice, the DPA, and the accepted order form the entire agreement. Spanish law governs, and the courts of Palma de Mallorca have exclusive jurisdiction, subject to any mandatory consumer, conflict-of-law, or jurisdiction rule that cannot be excluded.

Worklific Data Processing Agreement

Version: dpa-2026-08-04-v1

This Data Processing Agreement (DPA) forms part of the Worklific Service Terms between the customer as controller and AMURA VENTURES, S.L.U. as processor for personal data placed in Worklific workspaces or tasks by or for the customer.

Processing instructions and duration

Worklific processes personal data only to provide, secure, support, and delete the service under the customer's documented instructions in the agreement and ordinary product use, unless EU or Spanish law requires otherwise. Processing lasts for the subscription and the limited deletion and backup periods described in the Privacy Notice.

The subject matter is hosted AI-employee and workspace operation. Processing may include collection, storage, organization, retrieval, transmission to configured providers, model inference, output generation, support, security monitoring, backup, export, and deletion. Data subjects may include customer users, personnel, clients, suppliers, correspondents, and other people whose data the customer submits. Data may include identifiers, contact and communication data, workspace files, prompts, outputs, task history, integration data, usage, and technical logs. The customer must not submit special-category or criminal-offence data unless it has a lawful basis and has first agreed appropriate safeguards with Worklific.

Processor duties

Worklific will ensure that authorized personnel are bound by confidentiality; implement appropriate technical and organizational measures; assist the customer, taking account of the nature of processing, with data-subject requests, security obligations, impact assessments, and regulator consultations; notify the customer without undue delay after confirming a personal-data breach affecting customer data; and make information reasonably necessary to demonstrate Article 28 compliance available to the customer.

The customer is responsible for lawful instructions, notices, legal bases, data accuracy, and its own security controls. If we reasonably believe an instruction infringes data-protection law, we will inform the customer and may suspend that instruction while the parties resolve it.

Security

Measures include encrypted transport; encryption of stored secrets and off-host backups; tenant-scoped application authorization, workspace gateways, storage prefixes, and database queries; isolated runtime sandboxes; least-privilege service accounts; access logging; bounded capacity and rate limits; tested backup/restore procedures; vulnerability and dependency checks; and incident response. Measures may evolve where the overall protection is not materially reduced.

Subprocessors and transfers

The customer gives general authorization for the subprocessors listed in the current Privacy Notice: Cloudflare (edge and security), Hetzner (EU infrastructure), Backblaze B2 (encrypted object storage and backups), OpenAI (model processing), Stripe (payments), and Brevo (transactional email). Worklific remains responsible for each subprocessor's data-protection obligations.

We will provide at least 15 days' notice of a new subprocessor that materially processes customer content. The customer may object on reasonable data-protection grounds during that period. The parties will try to resolve the objection; if they cannot, the customer may stop the affected feature or terminate before the new subprocessor is used. International transfers use an adequacy decision or appropriate safeguards such as the European Commission's Standard Contractual Clauses.

Return, deletion, and audit

During the subscription, the customer may use available export functions or request a reasonable export. On termination, Worklific will return or delete customer personal data as described in the Privacy Notice, unless law requires retention. Backup copies remain protected and are deleted by normal rotation.

Once per year, the customer may request current independent reports or a written security questionnaire. If those are insufficient, it may conduct a proportionate audit on at least 30 days' notice, during business hours, without accessing other customers' data or disrupting the service. The customer bears audit costs unless the audit identifies a material breach by Worklific.